Return An Item

RETURNS

We hope you are thrilled with every item ordered from Esme Home, but we understand that there are occasions where you may want to return an item to us. If you are not 100% satisfied with your product, you can return it to us, in its original condition within 28 days for a full refund, excluding any delivery fees.

Items need to be returned in the original packaging and condition. You are responsible for covering the cost of returning items to us.

Please download a returns form here to include in your parcel. 

 

DAMAGES 
If your order arrives damaged, defective or not as described, please contact our customer service team withing 3 days receipt of delivery on 01709 523100 or by email hello@esmehome.co.uk

 

RETURNS POLICY

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 28 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@esmehome.co.uk

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@esmehome.co.uk and send your item to: Esme Home, Unit 2, Waddington Way, Aldwarke, Rotherham, ROT, S65 3SH, United Kingdom.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: Esme Home, Unit 2, Waddington Way, Aldwarke, Rotherham, ROT, S65 3SH, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.